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Member Management

At Gladstone we aim to help Leisure Operators remove barriers, to create efficient customer journeys.
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Switch over to Gladstone360 with its modern and easy to use interface. Make the most of mobile communications with MobilePro to push centre news and enable customers to book and join classes, together with intelligent access control solutions, streamlining the customer journey is as easy as 1-2-3.

Step 1: Switch over to Gladstone360

Gladstone360 is designed to provide a 360 degree view of your members journey whilst streamlining back-office administration and improving staff efficiency. Designed to work on mobile devices, your staff are free to engage directly with members as they move through the centre. It’s a lot easier than you might imagine. If you are running the latest version of Plus2 you could be up and running with 360 in a matter of a few days.

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Step 2: Use the power of mobile to engage, retain and acquire members

Operators need to include a mobile strategy to meet the demands of todays consumer. Whether its booking classes on the trip home or reading news about the centre via push notifications. Our MobilePro app provides a powerful platform to engage with your visitors.

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Over 80% of consumers now depend on a SmartPhone to manage their life activities.

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Step 3: Streamline the customer journey

Managing access is a balance between controlled entry and a welcoming environment. Gladstone360 works with any access control hardware for a tailored solution. Whether you choose proximity RFID, wrist bands or maintain a traditional check-in we have a solution to enhance your access control process.

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What others have to say about Gladstone 360

Glasgow and Edinburgh Leisure make efficiency gains with RFID

Implementing cashless and reception concierge staff at activeNewham

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“Switching to Gladstone has allowed activeNewham to benefit from efficiencies and become an extremely agile business responding quickly to what our customers need.”

Keiron Butcher, IT & Communications Director, activeNewham

“The software, support and professional services we receive from Gladstone are always of a high quality. Any questions or issues we may have are resolved quickly and efficiently. It is also refreshing to see that Gladstone listen and involve its customers when developing new software solutions.”

Stuart Fairbairn, ICT Manager, Edinburgh Leisure

"Gladstone360 is the beginning of the next generation of Gladstone’s leisure management software, creating a robust and futureproof platform based on modern web technologies. It is both customer and user-focused in equal measure and paves the way for continued and exciting future development."

Ed Dark, IT Manager, LED Leisure Management

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