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Maximise member connections to increase sales

At Gladstone we aim to help Leisure Operators remove barriers, to create efficient customer journeys.
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Research shows that 72% of people use the internet to find out information about a club before joining, therefore its vital that operators can engage with prospects and members even before they enter the club.

Using the Join module operators can connect with prospects allowing them to sign up for memberships over the internet. Whilst the Book module enables existing customers to book and amend classes, without the overhead of contacting club staff.

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Use online for your existing members

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Let your existing members take ownership of their bookings by viewing, modifying and cancelling reservations and making payments through a secure on-line gateway with Book (previously known as Connect). You can even personalise the Book experience with your brand and make it your own.

Acquiring new members outside your centre

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Add the Join module and your members can join your centre online from anywhere. All modules are optimised for the best mobile experience for your members on any device.




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Have you considered a Mobile App?

One in three consumers use a mobile device as their first choice to browse the internet. Savvy operators and clubs are already using the Gladstone MobilePro app to connect with their customers throughout all touchpoints of the customer journey.

“As people become ever more reliant on their smart phones, it’s vital that leisure operators engage with this technology if they want to remain customer-focused and competitive.”
- Rebecca Sawtell, Head of Marketing & Communications at 1610


MobilePro


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“Switching to Gladstone has allowed activeNewham to benefit from efficiencies and become an extremely agile business responding quickly to what our customers need.”

Keiron Butcher, IT & Communications Director, activeNewham

“The software, support and professional services we receive from Gladstone are always of a high quality. Any questions or issues we may have are resolved quickly and efficiently. It is also refreshing to see that Gladstone listen and involve its customers when developing new software solutions.”

Stuart Fairbairn, ICT Manager, Edinburgh Leisure

"Gladstone360 is the beginning of the next generation of Gladstone’s leisure management software, creating a robust and futureproof platform based on modern web technologies. It is both customer and user-focused in equal measure and paves the way for continued and exciting future development."

Ed Dark, IT Manager, LED Leisure Management

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